Privacy Policy

We have prepared this Privacy Policy to explain how we will handle the personal information of individuals who create a membership account and / or conduct online purchases from our website.

This web site is subject to the National Privacy Principles under the Australian Privacy Act 1988 (as amended by the Privacy Amendment (Private Sector) Act 2000) and This Privacy Policy explains in general terms how we protect the privacy of your personal information under the National Privacy Principles. It will apply to any personal information you provide to us when creating a membership account or transacting with us.

Application

We respect your privacy and are committed to protecting your personal information. We do not disclose confidential information about you except as required to provide our services, with your consent or as required or permitted by law.

Collection of Your Personal Information

Personal information about you is used strictly for limited purposes.  From time to time, we will collect information about you such as your name, server address, domain name, contact details, occupation, title, the date and time of your visit and the information downloaded concerning the matters on which you seek our services.  This information is collected when you give it to us directly, when you use our services or when you visit our website.

Use of Your Personal Information

The personal information we collect about you is primarily used for the purpose of processing your order and communicating effectively with you about:

• Returns and exchange authorisations;
• Order confirmation;
• Sending you tax invoices;
• Delivering the products you have purchased online;
• Providing you with dispatch and tracking information with regard to your online order(s);
• Providing you with pick up details and tracking information with regard to your store pick up order(s);
• Sending you e-mail newsletters containing special offers;
• Administering your account; and
• Servicing our relationship with you.

You may also sign up to receive periodic e-mail newsletters letting you know of our latest specials.  If at any time you decide you do not want to receive or continue to receive additional information from us, please refer to the heading "Subscribing and Unsubscribing to our e-mail marketing List contained within these terms.

There is an option to subscribe to the e-mail newsletter as part of any online transaction you conduct with us.

If you do not wish to provide us with personal information, we may be unable to properly provide you with the products, services, information and/or warranties that you require.

Disclosure of Personal Information

We will not disclose or share your personal information with our business partners unless you give Camera House your specific permission to do so.  However, from time to time we may send you material from our business partners. If you choose to accept those promotional offers or provide your information to those third parties, that is your choice.

We may, however, use or disclose your personal information to third party organisations for purposes relating to the management of your membership account with us. Such organisations include:

• Service providers who manage the services we are able to provide you with;
• Mailing systems which facilitate delivery of the products you have purchased with us;
• Live help service providers;
• Maintenance and repair services;
• Market research; and
• Our professional advisers such as lawyers, accountants and auditors.

Please be assured that we require these organisations to observe strict confidentiality obligations with regard to your personal information and are also bound to adhere to the National Privacy Principles. These third party service providers are not permitted to use your personal information for their own marketing purposes.

Security

Other than described above, we will not use, sell or disclose your personal information without your consent.  We endeavour to take all reasonable steps to keep secure any information which we hold about you and to keep this information accurate and up to date.

We have robust systems and procedures in place to protect your privacy and your information is stored in secure servers. We are continually upgrading these systems and reviewing our procedures to ensure the highest standard of security is used to protect your personal information.

We use the eWAY Payment gateway for our online credit transactions. eWay is an authorised third party processor for all major Australian Banks and all transactions are performed under a 128 Bit SSL Certificate and encrypted for storage within eWAY's bank-grade data centre.

However, notwithstanding the highest standards of care that we take with security, we cannot be held responsible for events arising from unauthorised access to your personal information.

We may, from time to time, engage third party contractors to carry out work for us.  Third party contractors are prohibited from using collected personal information about you, except for the specific purpose for which that personal information has been supplied by us to the contractor.

 

Camera House Second Hand Privacy Notice

This notice summarises how personal information is handled when you sell or trade equipment through the Camera House Second Hand Program. For complete information, read the Camera House Privacy Policy.

1. Who purchases your equipment

• Online transaction: Raleru Limited, ABN 52 002 575 340, is the purchaser and operates the central Second Hand platform.
• In-store transaction: the participating Camera House store identified in your transaction notice is the purchaser under its applicable second-hand dealer licence or registration.

Raleru centrally stores and administers Program information. The purchasing store may access information relating to its transaction only where necessary to complete the purchase or meet its legal obligations. Other Camera House stores do not receive access merely because they operate under the Camera House brand.

2. Information we collect

• name, date of birth, residential address and contact details;
• legally required identity-document particulars, ownership statements and authority information;
• where applicable, identity-document images and additional address evidence;
• if you choose biometric verification, a selfie, facial-matching and/or liveness information processed using Didit;
• equipment details, photographs, serial numbers, condition, quotes and transaction records;
• bank-account details where EFT is selected; and
• communications relating to the transaction.

You or an authorised representative must be at least 18 years old. If the identity evidence relied upon does not show the residential address required for the transaction, you must provide acceptable additional address evidence. The transaction notice will explain what is required and whether an image or copy will be retained.

3. Identity verification

The Buyer must collect identity, address, ownership and transaction information required by the dealer rules applying to your transaction. These legal record requirements are separate from additional biometric verification.

Where available for your transaction, you may choose:

• biometric verification using Didit, involving a selfie, facial matching and/or a liveness check; or
• staff-assisted non-biometric verification, where that process can satisfy the applicable legal and operational requirements.

A separate notice and unticked consent control will be displayed before our partner Didit collects biometric information. Marketing consent is separate.

A failed, incomplete or inconclusive Didit result does not automatically reject your transaction. Authorised staff will review it and may allow correction, another capture, additional evidence or staff-assisted verification. If the legally required evidence cannot be established, the Buyer cannot complete the purchase.

Didit or approved subprocessors may process, store or access identity-verification information outside Australia.

More information will be provided in the separate verification notice and the Didit verification privacy notice.

4. How we use information

• verify identity, age, residential address, ownership and authority to sell;
• assess equipment, prepare quotes and complete the purchase;
• make and administer payments;
• send operational transaction updates;
• prevent and investigate fraud, theft and unlawful activity;
• maintain required dealer, transaction, taxation and accounting records;
• meet lawful police, court, regulator and government requirements; and
• manage complaints, disputes, insurance matters and legal claims.

5. Who may access or receive information

We limit access and disclosure to the minimum information reasonably necessary. Depending on the transaction, recipients may include:

• authorised Raleru personnel and the participating store purchasing your equipment;
• Didit and approved identity-verification subprocessors;
• providers supporting hosting, the platform, record storage, communications, payments or gift cards, logistics, IT support, security and fraud or stolen-goods checks;
• external lawyers, insurers and other professional advisers where reasonably necessary for advice, complaints, insurance, disputes, regulatory matters or legal claims; and
• police, courts, regulators and government or enforcement bodies where required, authorised or otherwise permitted by law.

Information collected under dealer legislation may be subject to additional confidentiality restrictions. We do not sell personal information or provide it to participating stores for unrelated marketing.

6. How long we keep information

We do not apply one retention period to every type of information. Each category is kept for the period required or permitted for the relevant Buyer, transaction, record and purpose. Dealer records, financial records, transaction information, ID images and biometric information may therefore have different retention periods.

ID images, selfies, liveness information and other biometric information are not retained merely because an unrelated dealer or financial record must be kept longer. Didit will be configured with finite retention, and Camera House will not permit Didit to use Second Hand information for model training, fine-tuning, model evaluation, dataset curation or training-data exports.

When information is no longer needed and does not have to be retained, we take reasonable steps to destroy or properly de-identify it. Pseudonymised or coded information remains protected as personal information where re-identification is reasonably possible.

7. Marketing and transaction communications

We may send necessary email or SMS messages about verification, quotes, payment, collection or delivery and transaction status. Marketing is optional and requires separate consent.

8. Your equipment and personal data

Before handing over equipment, remove personal files and accounts, disable device or activation locks, reset the equipment where appropriate, and remove memory cards, SIM cards and other removable media.

If we find personal information or removable storage after accepting equipment, we will restrict access. Where appropriate, lawful and reasonably practicable, we will attempt to contact you and arrange return. Otherwise, we will take reasonable steps to securely remove or destroy the information or media where lawful and practicable. Dealer holding periods, police or regulatory requirements, investigations, disputes or other legal obligations may delay or restrict these actions.

We take reasonable steps to remove identified personal information and accounts before equipment is made available for resale.

9. Legal requirements applying to your transaction

Identity, ownership, recordkeeping, police-reporting and goods-holding requirements differ between Australian states and territories. Before collecting required information, the transaction notice will identify the Buyer and the legal collection requirements applying in the relevant jurisdiction.

For a transaction governed by NSW dealer law, the Buyer operates under the Pawnbrokers and Second-hand Dealers Act 1996 (NSW) and the Pawnbrokers and Second-hand Dealers Regulation 2026 (NSW). Other jurisdictions will be separately validated before the Program launches there.

10. Your privacy rights

You may request access to personal information held about you, correction of inaccurate information, deletion where available, withdrawal of biometric consent or information about how your information has been handled. Legal retention requirements may limit deletion but do not automatically prevent access or correction.

11. Privacy enquiries and complaints

Contact: Privacy Officer

Organisation: Raleru Limited

Address: 1/17 Rodborough Road, Frenchs Forest NSW 2086

Email: privacy@camerahouse.live

Telephone: (02) 8978 8700

Please provide enough information for us to identify and investigate your concern. We generally aim to respond within 30 days and will explain if more time is needed. For an in-store transaction, your collection notice will also identify the purchasing store and its relevant contact details.

If you are dissatisfied with our response, or do not receive a response within a reasonable period, you may complain to the Office of the Australian Information Commissioner.

Full policy: www.camerahouse.live/privacy-policy